HomeArticle Troubleshoot system errors or freezes in Photoshop CS3 on Windows Vista
Troubleshoot system errors or freezes in Photoshop CS3 on Windows Vista
Written by Nature Sniper
Thursday, 10 May 2007
This document can help you to resolve system errors that occur while you install Adobe Photoshop CS3 on Windows Vista. System errors can manifest in many different ways, including (but not limited to) the following:
* A blank or flickering dialog box
* A frozen cursor or screen
* A blue screen
* An unexpected restart
* An error such as the following:
"This program has performed an illegal operation and will be shut down. If the problem persists, contact the program vendor."
"MS Setup Toolkit API Error, Bad Arg 3:AddSectionFiles to CopyList."
"Not enough disk space on target drive while decompressing to [pathname]."
"Setup is unable to initialize the setup program. There may be a scripting error."
"Setup is unable to load the installation script file."
"Unable to create a directory under C:\Windows\System. Please check write-access to the directory."
"X:\ unavailable." (where "X" is the drive letter for your CD-ROM drive)
"Device not ready."
"Error reading CD-ROM."
"Error reading device X:\" (where "X" is the drive letter for your CD-ROM drive.)
Different factors can interfere with installation of Adobe Photoshop CS3, including conflicts among device drivers, software, and hardware, and corrupt elements in specific files. System variables can also interfere with installation. Make sure that your computer meets the system requirements for Adobe Photoshop CS3.
Following the tasks in this document can help resolve these issues, and
can help you identify the source of installation problems.
The troubleshooting section begins with solutions for the most common
problems and progresses to solutions for less common problems (hardware
conflicts, for example). You should work through the solutions in the
order presented to eliminate possible sources of the problem. Keep
track of the tasks you perform and the results of each task, including
errors or problematic behavior. Adobe Technical Support can use this
information to better assist you, should you need to call.
If none of the suggested solutions resolve the problem, the Advanced
troubleshooting section provides tips and references for further
troubleshooting.
You must be logged on as an administrator to perform some of the procedures in this document.
Important: Some of the procedures in this document may initiate a User
Access Control dialog that asks for your permission to continue. Read
the details in the dialog to determine if you want to continue. If you
choose to cancel the dialog, then you will not be able to continue with
that troubleshooting step.
Note: The procedures in this document are based on the default
interface of Windows Vista. If the interface is customized, then some
procedures may vary. For example, a commonly encountered difference is
the navigation to Control Panel from the Start menu: You may navigate
Start > Settings > Control Panel instead of Start > Control
Panel.
The steps in this document that refer to the Control Panel are in reference to the Classic view.
To switch to Classic View:
1. Choose Start > Control Panel.
2. Choose Classic View in the left pane.
Some of these procedures require you to locate hidden files and hidden
folders. Some procedures require you to locate files by their full file
names, which include extensions (for example, example_filename.ini). By
default, Windows Explorer doesn't show hidden files, hidden folders,
and file name extensions that it recognizes.
To show hidden files, hidden folders, and all file name extensions in Windows Explorer:
1. In Windows Explorer, choose Organize > Folder And Search Options.
2. Click the View tab in the Folder Options dialog box.
3. In Advanced Settings, select Show Hidden Files And Folders.
4. Deselect Hide Extensions For Known File Types.
5. Click OK.
This document can help you to resolve system errors that occur while you install Adobe Photoshop CS3 on Windows Vista. System errors can manifest in many different ways, including (but not limited to) the following:
